Shipping & Returns

Shipping 

 

We dispatch all orders within 2 working days.  Shipping will be calculated at the cart depending on method selected.

    We offer FREE domestic shipping on orders $150+. Applies to Canadian customers only. 

    For US and International Customers who select the lower cost untracked shipping option above, please note that Hemson cannot be held responsible if a package is lost, stolen or held at the border. As such, items cannot be replaced or refunded. By choosing the untracked shipping option, you agree to the aforementioned terms. 

     

    Refunds

     

    We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 30 days of delivery for a full refund (including shipping*).

    If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact info@hemsongoods.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery. There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original Hemson packaging.

    All our products come with a 3 year warranty, so if something goes awry down the track, be sure to let our support team know via info@hemsongoods.com

     

    Exchanges

     

    We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to info@hemsongoods.com for help.