Warranty Information

3 Year Limited Warranty

Our products are covered by a 3 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. For our soft storage, please try not to over stuff your Hemson Bag or put things in there that don’t belong. If you do put more than recommended, it can stretch out of shape and put undue stress on the stitching and other materials.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

In order to make a warranty claim, you need to have purchased your Hemson product through our website or one of our authorized re-sellers, and you must provide proof of purchase.

The Hemson warranty sits alongside applicable consumer protection law.