Terms & Conditions

Welcome to hemsongoods.com (the 'Site'). Here are some details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.

1. Currency and Pricing

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

2. Shipping and Delivery

Hemson is currently available to ship within Canada only.  For questions and inquiries on this please contact us at info@hemsongoods.com. 

We usually dispatch orders within 2 working days. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

3. Customer Service

Hemson is committed to providing exceptional customer service and quality products. Standard dispatch time frames are between 1–3 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team at info@hemsongoods.com

4. Return Policy

Hemson assists with easy returns to make sure you're happy with your purchase.

Our products all have a 3 year warranty, so if anything isn't as it should be get in touch and we'll sort out an exchange or refund straight away.

If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. 

5. Warranty

Hemson products are covered by a 3 year warranty. 

6. Copyright

The contents of our website, and the site as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the Contents and other downloadable materials displayed on hemsongoods.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.